Privacy Policy

1. Introduction

My Vitals ("we," "our," or "us") is committed to protecting the privacy and security of your personal and health information. This Privacy Policy explains how we collect, use, store, and share your information when you use our healthcare appointment management platform.

2. Information We Collect

We collect the following categories of information:

• Personal Information: Full name, email address, phone number, date of birth, gender, home address, and occupation.
• Medical Information: Primary physician, insurance details, allergies, current medications, family medical history, and past medical history.
• Identification Documents: Government-issued identification for verification purposes.
• Emergency Contact Information: Name and phone number of your designated emergency contact.
• Appointment Data: Scheduled appointments, cancellations, and related notes.

3. How We Use Your Information

Your information is used to:

• Create and manage your patient profile and account.
• Schedule, modify, and manage medical appointments.
• Communicate appointment confirmations, reminders, and cancellations via SMS.
• Verify your identity for security and compliance purposes.
• Provide healthcare professionals with necessary patient information for treatment.
• Comply with applicable legal and regulatory requirements.

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Your data is stored securely using encrypted cloud infrastructure. Access to patient data is restricted to authorized healthcare personnel and system administrators only.

5. Data Sharing

We do not sell, trade, or rent your personal information to third parties. Your information may be shared with:

• Healthcare providers involved in your treatment.
• Emergency contacts when medically necessary.
• Legal authorities when required by law or court order.

6. Your Rights

You have the right to:

• Access your personal and medical information.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data, subject to legal retention requirements.
• Withdraw consent at any time.
• Receive a copy of your personal data in a portable format.

7. Data Retention

We retain your personal and medical data for as long as necessary to provide our services and comply with legal obligations. Medical records may be retained in accordance with applicable healthcare regulations and statutory retention periods.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at privacy@eclipse-softworks.com.